This is the sixth annual Zendesk report on our responsible business practices as an innovative leader in the AI for service industry. The data shared in this 2024 Global Impact Report is limited to the company’s operations for our fiscal year 2024 (January 1, 2024, through December 31, 2024, unless otherwise noted). The data in this report may contain figures that are approximated or rounded based on the best measurements available. Zendesk formalizes oversight of environmental, social, and governance (ESG) matters by convening our ESG Committee of senior leaders to provide guidance and review of our responsible business priorities. These priorities and progress are also reviewed by the Audit Committee of the Zendesk Board of Directors.
